If you’ve been involved in any kind of service industry for long, you’ve probably heard the saying, “The client is always right.” While we all know there are lots of times when the client is not right, most of the time we just pretend like it’s all good. We smile and figure out how to make it work, even if it’s not a good idea at all. Except for those times when the client is wrong. And I mean, epic-failure-on-the-horizon wrong. Those are the times when you have to get your clients to do … [Read more...] about What to do when your client is wrong
Are you still sending your list a new email each week or so? When new people sign up, do they get whatever your latest article is? If so, you're doing it wrong Look, if you've been blogging/writing to your audience for a long time, then you're assuming that they're at a certain stage, and the article you're sending is relevant to them. But that's not the case. The article you're sending out at week 38 of your newsletter, likely isn't the article someone new to your list needs to … [Read more...] about The huge mistake you’re making with your email list as a web designer
Are you a complainer? Do you spend all of your time complaining? I was recently at Circles 2016 and during Joshua Blankenship's presentation, he said something that really hit home and that was, "you can spend your energy complaining or making things." That's something that I really think is important because when you're spending all of your time and energy complaining, you're not creating. When you are not creating, especially if you're self-employed, then 1) you're not getting paid and … [Read more...] about Are you creating, or complaining?